International Conference on Tourism and Hospitality Business

Articles

• Cross Training Strategies Implementation in Food and Beverage Service Management During High Season at The Ritz Carlton Jakarta

  Adellia Nugra Henny⁽¹⁾ ,   Atun Yulianto⁽²⁾ ,   Nova Yudha Andiransyah Putra⁽³⁾
  Universitas Bina Sarana Informatika, Indonesia ^{(1) (2) (3)}

  • PDF   58   55

• PERANAN DAILY WORKER DALAM MEMPERLAKUKAN BUAH DAN SAYUR PADA GARDE MANGER  DI THE WESTIN JAKARTA

  Angelina Putri⁽¹⁾ ,   Donna Ekawaty⁽²⁾
  Universitas Bina Sarana Informatika, Indonesia ^{(1) (2)}

  • PDF   31   34

• Implementation of Foreign Language Skills in Guest Relations to Increase Loyalty of International Guests

  Atikah Wulan Sari⁽¹⁾ ,   Dyah Mustika Wardani⁽²⁾ ,   Yulianto⁽³⁾
  Universitas Bina Sarana Informatika, Indonesia ^{(1) (2) (3)}

  • PDF   39   27

• GUEST COMPLAINT HANDLING THROUGH SERVICE RECOVERY TO IMPROVE SERVICE QUALITY AND GUEST SATISFACTION

  Celiana Sari Yati⁽¹⁾ ,   Atun Yulianto⁽²⁾ ,   Nova Yudha Adriansyah Putra⁽³⁾
  Universitas Bina Sarana Informatika, Indonesia ^{(1) (2) (3)}

  • PDF   227   120

• REDUCING FOOD WASTE BY REUSING LEFTOVER CROISSANT INTO DESSERT AT SHANGRI-LA JAKARTA

  Dania Rahmadini⁽¹⁾ ,   Dyah Mustika Wardani⁽²⁾ ,   Yulianto Yulianto⁽³⁾
  Universitas Bina Sarana Informatika, Indonesia ^{(1) (2) (3)}

  • PDF   43   23

• ANALISIS RISIKO OPERASIONAL EVENT BANQUET HOTEL THE RITZ-CARLTON JAKARTA MEGA KUNINGAN

  Grivanna Mawardah⁽¹⁾
  Universitas Bina Sarana Informatika, Indonesia ⁽¹⁾

  • PDF   40   35

• Service Quality and Beverage Sales Analysis of Barback Role Using SWOT Method at Artotel Gelora Senayan Jakarta

  Ruth Sinta Alexandra⁽¹⁾ ,   Donna Ekawaty⁽²⁾
  Universitas Bina Sarana Informatika, Indonesia ^{(1) (2)}

  • PDF   34   22

• EVALUATION OF THE HOUSEKEEPING DEPARTMENT'S PERFORMANCE IN IMPROVING GUEST SATISFACTION AT THE FIERIS RAWAMANGUN HOTEL, JAKARTA

  Sri Dewi Sianturi⁽¹⁾
  universitas bina sarana informatika, Indonesia ⁽¹⁾

• VEGETARIAN MENU INNOVATION IN RESPONSE TO HEALTHY FOOD TRENDS AT HOLIDAY INN MELAKA

  Muhammad Sulton Fadillah Khoir⁽¹⁾
  universitas bina sarana informatika, Indonesia ⁽¹⁾

• Reducing Guest Complaints Through a Labeling System in Hotel Laundry Services

  Rika Nopianti⁽¹⁾ ,   Atun Yulianto⁽²⁾ ,   Nova Yudha Adriansyah Putra⁽³⁾
  Universitas Bina Sarana Informatika, Indonesia ^{(1) (2) (3)}

• THE COMMUNICATION APPROACH OF RECEPTIONISTS IN HANDLING GUEST CHECK-IN DELAYS TO IMPROVE SERVICE AT U STAY HOTEL STYLE BATIK

  Reni Yunianti Ambarita⁽¹⁾ ,   Atun Yulianto⁽²⁾ ,   Nova Yudha Adriansyah Putra⁽³⁾
  Universitas Bina Sarana Informatika, Indonesia ^{(1) (2) (3)}

• Improving the Quality of Waiters’ Service through Interpersonal

  Panca Hendarji⁽¹⁾ ,   Atun Yulianto⁽²⁾ ,   Nova Yudha Adriansyah Putra⁽³⁾
  Universitas Bina Sarana Informatika, Indonesia ^{(1) (2) (3)}

• KUALITAS PELAYANAN BANQUET DALAM MENANGANI EVENT DI HOTEL THE RITZ CARLTON JAKARTA MEGA KUNINGAN

  Nabilla Mahreza⁽¹⁾ ,   Mezi Julian⁽²⁾ ,   Syaharuddin⁽³⁾
  Universitas Bina Sarana Informatika, Indonesia ^{(1) (2) (3)}

• FOOD WASTE REDUCTION STRATEGY THROUGH THE FIFO SYSTEM AT THE PULLMAN CENTRAL PARK HOTEL JAKARTA

  Kintan Ayu Lestari⁽¹⁾ ,   Dyah Mustika Wardani⁽²⁾ ,   Yulianto⁽³⁾
  Universitas Bina Sarana Informatika, Indonesia ^{(1) (2) (3)}

• INNOVATION IN PANCAKE BATTER PROCESSING AS AN EFFORT TO ENHANCE BAKERY COMPETITIVENESS

  Izzatus Saadah⁽¹⁾ ,   Dyah Mustika Wardani⁽²⁾ ,   Yulianto⁽³⁾
  Universitas Bina Sarana Informatika, Indonesia ^{(1) (2) (3)}

• Improving Service to Enhance the Image of the Hotel at the Holiday Inn Melaka Executive Lounge

  Syahril Hidayat⁽¹⁾
  universitas bina sarana informatika, Indonesia ⁽¹⁾

• The Role of Concierge in Enhancing Service Effectiveness: Evidence from Millennium Hotel Sirih Jakarta

  Tifira Geni Firdaus⁽¹⁾
  universitas bina sarana informatika, Indonesia ⁽¹⁾

• FOOD AND BEVERAGE SERVICE QUALITY AND GUEST SATISFACTION BASED ON TRIPADVISOR REVIEWS

  Zafira Kandiasti Putri⁽¹⁾
  universitas bina sarana informatika, Indonesia ⁽¹⁾

• PENGARUH PENERAPAN TEKNOLOGI INFORMASI REKAM MEDIS DAN KECEPATAN PELAYANAN TERHADAP KEPUASAN PASIEN PADA KLINIK MEDIKA SEJAHTERA I KABUPATEN BOGOR

  Saskiah Nayla Putri⁽¹⁾
  universitas bina sarana informatika, Indonesia ⁽¹⁾