PENGARUH PENERAPAN TEKNOLOGI INFORMASI REKAM MEDIS DAN KECEPATAN PELAYANAN TERHADAP KEPUASAN PASIEN PADA KLINIK MEDIKA SEJAHTERA I KABUPATEN BOGOR

Abstract

In Indonesia, the healthcare sector has experienced significant development in response to the 
growing public demand for faster and more efficient medical services. This study aims to assess the impact 
of the implementation of health information technology, specifically Electronic Medical Records (EMR), 
and service speed on patient satisfaction at Medika Sejahtera I Clinic in Bogor, Indonesia. The study 
examines how these factors contribute to improving the quality and efficiency of healthcare services. Data 
was collected through a questionnaire distributed to 105 patients between March until May 2025, focusing 
on variables such as the availability of technology, service speed, and overall patient satisfaction. The 
findings suggest that both the implementation of EMR and the speed of service significantly influence patient 
satisfaction, with the integration of technology playing a pivotal role in enhancing the service experience. 
This research provides valuable insights for healthcare providers seeking to improve service delivery 
through the adoption of technology and efficient service management.