ANALISIS RISIKO OPERASIONAL EVENT BANQUET HOTEL THE RITZ-CARLTON JAKARTA MEGA KUNINGAN

Abstract

This study aims to identify operational risks and evaluate the effectiveness of risk management strategies implemented in the operational activities of the Banquet Department at The Ritz-Carlton Jakarta, Mega Kuningan. The background of this research lies in the high complexity of tasks in event management, which involves multiple divisions, human resources with diverse backgrounds and experiences, as well as demanding service standards. The study employs a descriptive qualitative approach, with data collection techniques including direct observation, semi-structured interviews, and documentation. The findings indicate that common operational risks include insufficient training for part-time staff and trainees, miscommunication among work teams, and non-compliance with standard operating procedures (SOPs). Strategies implemented to manage these risks include regular training, SOP evaluation, equipment maintenance, and enhanced internal communication. The evaluation of these strategies shows that most risks can be minimized; however, challenges remain in the areas of supervision and follow-up after evaluations. Therefore, it is necessary to improve monitoring systems and foster a work culture that supports the sustainable implementation of risk management in order to enhance operational effectiveness in the future.