Integrasi Kode QR dan Inventaris pada Sistem Servis Ponsel Berbasis Web

Abstract

Perkembangan pesat teknologi informasi berbasis web telah menciptakan kebutuhan mendesak akan transformasi digital dalam layanan servis ponsel, yang masih banyak bergantung pada pencatatan manual dan menghadapi kendala dalam pemantauan progres perbaikan, ketidaksesuaian data inventory, serta keterlambatan laporan. Penelitian ini bertujuan merancang dan mengimplementasikan sistem informasi berbasis web yang mengintegrasikan data pelanggan, proses servis, dan persediaan sparepart untuk meningkatkan efisiensi operasional dan transparansi layanan. Sistem dikembangkan menggunakan pendekatan hybrid software development yang menggabungkan model Waterfall, Prototyping, dan Incremental, implementasi menggunakan bahasa pemrograman PHP dengan framework Laravel dan database menggunakan MySQL, serta pengujian black-box. Fitur utama meliputi login multi-user, pendaftaran servis, manajemen inventory sparepart, sistem antrian, laporan keuangan otomatis, dan pelacakan status servis berbasis QR code. Hasil pengujian menunjukkan sistem mampu menurunkan waktu administrasi rata-rata dari 15 menit menjadi 6 menit (efisiensi 60%), meningkatkan akurasi pencatatan inventory hingga 95%, serta mempercepat proses pembuatan laporan keuangan dari 2 jam manual menjadi kurang dari 10 menit otomatis. Uji kepuasan pengguna terhadap 30 responden menghasilkan skor rata-rata 4,5 dari 5 (sangat puas). Sistem yang diusulkan berhasil meningkatkan akurasi data, efektivitas operasional, dan kepuasan pelanggan, sekaligus memberikan kontribusi praktis bagi transformasi digital usaha kecil dan menengah di bidang jasa servis ponsel.

The rapid development of web-based information technology has created an urgent need for digital transformation in mobile phone repair services, which still rely heavily on manual recording and face challenges in monitoring repair progress, inventory data discrepancies, and reporting delays. This study aims to design and implement a web-based information system that integrates customer data, repair processes, and spare part inventory to improve operational efficiency and service transparency. The system was developed using a hybrid software development approach that combines the Waterfall, Prototyping, and Incremental models, implementation using the PHP programming language with the Laravel framework and a database using MySQL, as well as black-box testing. Key features include multi-user login, service registration, spare part inventory management, queuing system, automated financial reporting, and QR code–based repair status tracking. Test results show that the system reduced average administrative time from 15 minutes to 6 minutes (60% efficiency), increased inventory recording accuracy to 95%, and accelerated financial report generation from 2 hours manually to less than 10 minutes automatically. A user satisfaction survey of 30 respondents yielded an average score of 4.5 out of 5 (very satisfied). The proposed system successfully improved data accuracy, operational effectiveness, and customer satisfaction, while providing practical contributions to the digital transformation of small and medium enterprises in the mobile phone repair service sector.