AL KAUTSAR, Hanggoro Aji; HAKIM, Lukmanul. Analysis of WhatsApp Social Media Application Services on User Satisfaction Using the PIECES Framework Method. JURNAL TEKNIK KOMPUTER AMIK BSI, [S. l.], v. 12, n. 2, 2026. DOI: 10.31294/jtk.v12i2.9449. Disponível em: https://jurnal.bsi.ac.id/index.php/jtk/article/view/9449. Acesso em: 14 aug. 2026.