WebQual 4.0 Analysis of Indonesian Election and Government Websites
DOI:
https://doi.org/10.31294/jtk.v12i1.11092Keywords:
KPU Website User Satisfaction Webqual 4.0 Website QualityAbstract
The KPU is the body that organizes general elections in Indonesia. Its responsibilities include deciding which parties can contest elections, organizing voting and announcing the results and seats won in the various branches of government. Currently, many KPU website users in this case register as regional heads by visiting the KPU.go.id website. Problems that occur when visiting the KPU.go.id website include that when uploading files there is often a problem with the system response taking a long time to load, when logging in to move to a new tab the process takes too long. The quality of website services in terms of user perception and intensity of use of KPU website services is less than optimal. Based on the F Test results table, it is known that the significant value in the F test is 0.000, which is smaller than the determined significant value of 0.05, and the calculated F value of 61.883 is greater than 3.09. So it can be concluded that the variables usability (X1), information quality (X2) and interaction quality (X3) together (simultaneously) influence user satisfaction (Y).
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