“ENHANCING VIP GUEST SATISFACTION THROUGH SOP ADHERENCE: INSIGHTS INTO GUEST RELATION OFFICERS’ KNOWLEDGE AND PRACTICES IN A LUXURY INDONESIAN HOTEL”. Jurnal Pariwisata 13, no. 1 (April 30, 2026): 58–66. Accessed June 6, 2026. https://jurnal.bsi.ac.id/https:/jurnal.bsi.ac.id/index.php/jp/article/view/11572.