ENHANCING VIP GUEST SATISFACTION THROUGH SOP ADHERENCE: INSIGHTS INTO GUEST RELATION OFFICERS’ KNOWLEDGE AND PRACTICES IN A LUXURY INDONESIAN HOTEL. Jurnal Pariwisata, [S. l.], v. 13, n. 1, p. 58–66, 2026. DOI: 10.31294/pariwisata.v13i1.11572. Disponível em: https://jurnal.bsi.ac.id/https:/jurnal.bsi.ac.id/index.php/jp/article/view/11572. Acesso em: 6 jun. 2026.